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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
608 ratings and 293 comments received in the last 90 days.
11 November 2024
The support and questions answered.
10 November 2024
Straight forward process. Good communication. Friendly and efficient.
09 November 2024
No problems. Looked after really well.
02 November 2024
Quick and great sales staff
01 November 2024
Smart showroom, fantastic sales, service and reception staff. Always attentive and polite make the visit to group one cambridge an enjoyable experience.
30 October 2024
The process was straightforward and there were no difficulties.
29 October 2024
The whole process was made very easy for me by the sales team, and particularly James Trillwood, at Group1 Cambridge
26 October 2024
because everything what was explained to me about my car was bought on time perfection
24 October 2024
James took time and made me feel like an individual not just 'another customer' - the dealership had a nice atmosphere. Comfortable and welcoming with a nice 'buzz'. He also helped with choices and options as we configured my new car.
23 October 2024
William Macey replied to any e-mails/phone calls quickly with required information. Very knowledgeable about the vehicle.
22 October 2024
The experience was seamless from start to finish. I was kept informed about how things were coming along and the process - good communications and follow-up
14 October 2024
Well looked after by Lewis
03 October 2024
Top class most knowledgeable salesman
03 October 2024
Everyone was helpful and process was pretty slick which suited me as I was under time pressure.
03 October 2024
A clockwork handover
02 October 2024
Completely satisfied as always with my experiences with BMW. I have never had any complaints in all my years of going to the bmw centre. I have dealt with Lewis for a few years now and he is a great guy, so so helpful and is really good at his job.
02 October 2024
James Trillwood was very helpful from start to finish and made the buying experience very enjoyable.
02 October 2024
The whole experience was smooth and well done
30 September 2024
Great service from James Trillwood from initial contact to the vehicel handover
05 September 2024
Very satisfied, service was great and car is great
04 September 2024
Excellent modern clean bright showroom
04 September 2024
Was kept up to date every step of the way
21 August 2024
Efficient process, mostly online, great service from sales team member
21 August 2024
The process was fantastic and stress free.
13 November 2024
Simply because the staff that I met were very good at their job and communicated information very well.
13 November 2024
Excellent service provided by Matthew ????
13 November 2024
Service check solved problem on car
13 November 2024
Health check and car cleaned inside and out
13 November 2024
Expensive but prompt
13 November 2024
Courtesy car provided was immaculate and a nice model.
12 November 2024
Good communication, service and nice touch of a free goodie bag
12 November 2024
Not at all , firstly when I drop my car the team confirmed maximum 17:00PM the car will be ready, after 15:00 PM they sent to me a video nearly done no leak or something before 17:00PM they broken something until next day!!
12 November 2024
Very good service from Group 1 Particularly Jeremy who is an absolute credit to the company
12 November 2024
Everything was completely taken care of.
12 November 2024
I had to arrange a hire car due to the unavailability of courtesy vehicle.
12 November 2024
Would have been 10 but we were left waiting until our man completed his training course even though th car was ready for collection
11 November 2024
Customer care was excellent, kept me informed, the work was carried out with care and very tidy. Didn't noticed they had done any work other than the new part which was fitted
11 November 2024
Just happy
11 November 2024
I was not given correct pricing information and was charged more than quoted.
10 November 2024
Bent over backwards to get me a loan car as my MOT was running out
10 November 2024
Very satisfied. I received a video showing me the underneath of my car explaining the tread on my tyres left, exhaust, brakes and general overhaul. My car came back washed and hoovered through out. Was so pleased as there was no charge for this.
10 November 2024
Very polite , informative and first class all round service
09 November 2024
Very efficient checking in and also making follow up appointment. And a good place to work from while waiting for the service to be done.
07 November 2024
Always excellent communication from the Service team. Thanks!
07 November 2024
Service experience is a breeze.
07 November 2024
Very friendly, welcoming service. Nothing was too much trouble.
07 November 2024
Polite, kept me well informed on time for the service.
06 November 2024
I received the enquiry of additional work fro my vehicle and I was happy to pay through Bumper
06 November 2024
Delivered the service that was promised
06 November 2024
I was able to quickly book the car in for the work, which was completed on time etc
06 November 2024
Booked in online for 1pm, but courtesy call the day before and let me know I could come at 8am for while-you-wait
06 November 2024
The team took time to listen to the issues called to update me and spent time discussing the outcome
06 November 2024
I found your Team very professional and helpful.So I like to thank you again for that.
05 November 2024
All staff were extremely friendly knowledgeable and helpful. Special mention for Matthew who coordinated for me.
05 November 2024
All as expected. Service advisor (Matt) was efficient and helpful.
04 November 2024
YOU DID EXACTLY WHAT I WANTED
04 November 2024
Great service from friendly staff
04 November 2024
Friendly, professional service
04 November 2024
Everything went smoothly. Able to accommodate my late request for extra work and car ready on time. Car was vacuumed and washed
03 November 2024
Everything was great
03 November 2024
Service advisor who dealt with us was excellent and went out of his way to go above and beyond.
02 November 2024
Service advisor was good but the policy of courtesy car was not as i expected. I had to postpone my travel plans because of that
31 October 2024
No issues. Everything completed and dealt with
31 October 2024
Explained through out process
30 October 2024
If this is purely based on the "actual visit experience and appointment" then yes very satisfied assuming my comments in the previous section are correctly located.
30 October 2024
Both representatives were helpful, keeping me updated with my car
30 October 2024
All as we hoped.
30 October 2024
All work was carried out to a high standard and they even washed and cleaned my vehicle
30 October 2024
-no courtesy car. -service appointment was moved to coincide with MOT reminders still sent for the old appointment - work done was not clearly communicated, received itemised breakdown for MOT work labelled service, final bill higher than expected
30 October 2024
We were kept informed about the issues in the car although it couldnt be resolved.
29 October 2024
Service and MOT handled perfectly to make it all straightforward and easy for their customers.
29 October 2024
You get what you ask for and at a fair price, you receive a first class service.
29 October 2024
Work done promptly
28 October 2024
Great service, very kind and helpful staff.
28 October 2024
Friendly and knowledgeable staff, pretty showroom. Quick and thorough service.
28 October 2024
Easy to book in, everyone I interacted with was helpful and friendly.
28 October 2024
Work done to the car in a timely manner, professional staff and service, good communication
26 October 2024
Matthew was very good, and my score does not relate to his performance. What annoyed me was no courtesy car, and, instead, being told to use their 'service partner', Enterprise, at a cost of £37. Ridiculous.
24 October 2024
Done quickly and had no problems at all. Service was great.
24 October 2024
Sat for 2 hours before car went into workshop, despite having booked over 2 months earlier
24 October 2024
Sorted a high standard loan car keep me informed
24 October 2024
Service completed and hire car provided
24 October 2024
You haven't updated the service log in the car to reflect work just completed so it keeps telling me the brake oil service is overdue so that's irritating and makes me question if it has been completed as I've paid for it!
22 October 2024
Just not easy to deal with, really disappointed with lack of actual personal service, just too formulaic
22 October 2024
I am delighted with clear digital and human communication. The welcome upon arrival was great, and I was directed to the service area. I felt I and my car were well looking after during the day.
22 October 2024
Lovely staff and easy process
22 October 2024
Natalie and James were very helpful and professional
22 October 2024
Fulfilled my expectations
22 October 2024
Efficient and smooth
21 October 2024
good MOT
21 October 2024
Friendly
21 October 2024
Very caring approach. Don't just stick to a script. Professional and efficient. Very good team.
21 October 2024
The car was recalled and work carried out that appears to be satisfactory.
21 October 2024
Excellent service
20 October 2024
Lorraine provided excellent service and we were able to schedule some future service work at the same time
20 October 2024
Good service and communication
19 October 2024
Nice staff, nice premises to wait in.
19 October 2024
Did not keep me waiting to drop off or collect (much better than Stevenage BMW in this regard). Good communication about the work. Happy to accommodate extra work at short notice.
19 October 2024
Polite, efficient and charming staff
19 October 2024
Matthew provided exemplary service - working efficiently, respectfully, and taking time out of his day to explain things to me. Perfect!
17 October 2024
Great service from start to finish. Staff were friendly and attentive. Thanks
17 October 2024
Did what I needed in good time and called me as soon as the car was ready. Also some gifts were a lovely surprise.
17 October 2024
Everything done to a high standard.
17 October 2024
Booked off the back of an insurance claim, all handed without intervention from me.
16 October 2024
Extremely satisfied
16 October 2024
People are friendly, knowledgeable, accommodating and always serve with a smile.
16 October 2024
Recent visit was organised well and the technicians always seem good and organised.
15 October 2024
I was very happy with the service I received,
15 October 2024
Service staff very good to deal with.
15 October 2024
I took advantage of you washing my car for me which was lovely but my cream upholstery was much dirtier when I collected my car than when I left it with you, including dirty water marks on the back seats. Quite disappointing really.
15 October 2024
thorough and low key
15 October 2024
Lorraine handled the service experience in a very friendly, understanding and positive manner. Don't ever replace your Lorraines with a robot!
15 October 2024
Good communication, convenient location and smooth service
15 October 2024
Very professional
14 October 2024
There was a 30 minute wait from my appointment time until they started work on my vehicle.
14 October 2024
Per previous answer.
14 October 2024
Very helpful and friendly staff to help and assist their customers all day long no matter how big or small the query is. Very nice place to visit! Thumbs up ?? Much appreciated
14 October 2024
Always do a good job. Great customer service, quick easy check in and great with services.
14 October 2024
Efficient, friendly & helpful service
13 October 2024
a small service but everything explained and carried out
13 October 2024
All went as expected
13 October 2024
I was kept informed throughout by a very friendly approachable service advisor , Mathew .
12 October 2024
Excellent service from start to finish.
12 October 2024
Service advisor explained everything clearly and was very helpful.
12 October 2024
The service experience exceeded expectation
12 October 2024
My service experience was very good.
12 October 2024
Would absolutely recommend these two to others.
12 October 2024
This experience was seamless from the start of dropping off my keys to receiving my health check via video to collecting my vehicle at 1500.
11 October 2024
The service was good and I saw the video.
10 October 2024
Shoddy valet! I feel a bit bad about this because it's free BUT you do provide the service and it fell far short of the rest of the experience. In fact, my car looked dirtier than it did beforehand
10 October 2024
Pricing was all over the place and then recommended I change front discs which I declined only then to be told they didn't need doing. The perception of this is dishonesty which I am sure is not the intention
09 October 2024
Check in was seamless. Really appreciated the video of my MOT. Staff were friendly at collection
09 October 2024
No waiting, car was inspected promptly. Advised of visual inspection via sms and email. Friendly service and the car was also cleaned.
09 October 2024
The staff go above and beyond
09 October 2024
Simple job (MOT) took much longer than initially advised (3.5 hours rather 1). No proactive communication - I had to keep asking.
08 October 2024
I was kept fully informed about my car's service requirements and received detailed quotes for any additional costs for work and replacement parts.
08 October 2024
Happy with the work. But it took much longer than what I was told on the phone when booking. I had opted to come during lunchbreak and wait, but I was very late back to work.
08 October 2024
Easy to book, kept updated and very helpful polite staff
08 October 2024
Overall good. Whilst wrong tyres ordered which required a revisit, the matter was professionally resolved.
07 October 2024
Car was not serviced, only a health check, which was good.
07 October 2024
Friendly efficient staff
06 October 2024
I checked the price of the battery on the quote and it was £80. I don't understand how you can charge me £270 for fitting
06 October 2024
Very good service
06 October 2024
Again efficient no fuss treatment
06 October 2024
Jeremey was particularly helpful
05 October 2024
I was very happy with my adviser but unfortunately there was nothing he can do if your parts department cannot be bothered to have tyre in stock
05 October 2024
Helpful. Quick. Good information.
05 October 2024
Was very easy except sign in
05 October 2024
Was done and dusted within a day of the recall
05 October 2024
Couldn't fully get to the bottom of a recent breakdown. Personnel were great though.
04 October 2024
The scratch would cost me 1-2k to resolve. This is unacceptable and very poor car handling by Group1 Cambridge
04 October 2024
The lady who looked after me was a role model for great service.
03 October 2024
Tailored service and classic bmw accommodating attitude
03 October 2024
Pleasant staff. No issues.
03 October 2024
The dealer called me to book the MOT ahead of time. I took the car in was greeted & checked in quickly. The car was ready on time and the service rep explained everything to me before walking me to my car. Great service start to finish.
03 October 2024
Quality of service review, courtesy car provided and interaction and support from Nathalie.
03 October 2024
Good service
02 October 2024
No issues at all, work performed to a high standard, reasonable price
02 October 2024
Repairs on my fourth hand I3 carried out to my satisfaction.
02 October 2024
Everyone who was involved with my car service was most knowledgeable efficient and helpful
01 October 2024
Customer service was great, but the service was expensive
01 October 2024
I didn't have any issues. All steps were communicated well. The work was completed in the time it was stated. The fixes I needed have resolved the issues.
01 October 2024
Service was professional
01 October 2024
kept informed of how things were progressing, and regular updates including when the car was ready for collection
01 October 2024
Straight forward drop off and pick up and everything done within a shorter timescale than given which was great
30 September 2024
No fuss, just did a good job
30 September 2024
4 stars - normally I book a service online and work from the business area in the dealership which saves my wife having to take/collect with me. No timeslots to 'wait' were available for several weeks. Team is welcoming with very clear communication
30 September 2024
Exemplary service
29 September 2024
Good service from Nat
29 September 2024
The service was handled well
29 September 2024
The service itself was fine. Information flow was good.
29 September 2024
Everything was fine.
29 September 2024
Natalie Day who was my service rep on the day was fantastic. Always keeping me in the loop as to what was being done and any issues found. I couldn't fault her level of service.
29 September 2024
Done the work professional y
28 September 2024
All work carried out while I waited and was able to have a look around all the new and pre-owned cars with the dogs.
27 September 2024
Very helpful and polite staff.
27 September 2024
Wheel replacement was sorted next day, no waiting a long time for parts.
27 September 2024
There were no issues and everything was fine in the time promised and for the price quoted
26 September 2024
The service was performed quickly, and I was kept informed of progress/issues the whole way through.
26 September 2024
The customer engagement at G1 is superbly courteous, attentive and professional, oftentimes 'above-and-beyond' the call of duty - Jason Harrison in particular.
26 September 2024
Friendly and helpful staff that kept me informed
26 September 2024
The service was very efficient and I was kept updated with the video.
25 September 2024
X
25 September 2024
Staff friendly and knowledgeable
24 September 2024
Recall done quickly, loan car provided
24 September 2024
timely and efficient service
24 September 2024
Well satisfied, not enough stars in the sky
23 September 2024
Jason was a gent he needs a pay rise excellent service
23 September 2024
Helpful and informative and always trying to make the experience good
22 September 2024
The guy was very helpful and felt like he went out of his way to accommodate me. Polite, good communication, punctual
22 September 2024
I got a hire car which was good. However, the car (Fiat 500) was rather a poor replacement for my M8. Not the end of the world, but we are currently looking for a new car at the moment and this could have been a good opportunity to test drive one.
22 September 2024
Although part not in stock for immediate replacement was obtained overnight so quickly addressed
22 September 2024
Great service, very helpful team. Transparent pricing.
22 September 2024
My car wasn't recharged as agreed but this was the fault of a faulty charger perhaps - but no big deal.
22 September 2024
Very unsatisfied
22 September 2024
Did the job
21 September 2024
Very personal and attentive service. Problem free and enjoyable.
21 September 2024
Staff had been so helpful.
21 September 2024
Despite IT issues meaning my car had to stay with A1 for an extra day I was kept informed of progress.
21 September 2024
Staff were friendly, welcoming, efficient, polite, professional and performed all servicing activities as I had been promised
20 September 2024
Point of contact from booking to visit completion was very good. Friendly, efficient and good service.
20 September 2024
Faultless service
20 September 2024
I've requested for an AC clean up and it was not done. The BMW representative was super polite and gave me a bag of goods that I really appreciated. Nevertheless, I still would rather prefer to have had the service done.
20 September 2024
Easy to book, no waiting, job completed on time
19 September 2024
Job done with attention to detail and good communication.
19 September 2024
Can't give 10 as my appointment was booked to wait and was mixed up but still can't complain about how polite people were
19 September 2024
Service and pads done on time and car cleaned
19 September 2024
Courtesy car was a good experience, health check feedback was a good experience, car was washed well
18 September 2024
Professionalism friendly and well trained.
18 September 2024
Again great Service
18 September 2024
Great service received, lad at check in was great, helpful and friendly.
17 September 2024
Fast and efficient job
17 September 2024
As expected
17 September 2024
Attentive and reactionary staff, providing confidence all round.
16 September 2024
I had cracked tyre and bmw Cambridge were kind enough to sort out insurance policy with auto protect. I hold tyre insurance policy with auto protect.
16 September 2024
Professional attitude of staff
16 September 2024
It couldn't been better
16 September 2024
The only issue was the appointment was that I had to wait about 4 weeks for an appointment
15 September 2024
Work done quickly and price slightly lower than originally quoted. Kept informed throughout. Top quality courtesy car.
15 September 2024
Can't fault the service
15 September 2024
All good
14 September 2024
Excellent
14 September 2024
Everything was smooth and perfect , enjoyed every moment
14 September 2024
As always , everything done on time and with no issues
14 September 2024
Great
14 September 2024
Professional experience throughout.
13 September 2024
Advisor was brilliant really kept me up to date and so polite and helpful
13 September 2024
Everything went well
13 September 2024
Very attentive and supportive process. Every detail was covered.
12 September 2024
We have never had any issues following any of the services and also like the video made available giving a general overview of the vehicle's condition.
12 September 2024
Very friendly staff and great environment in the showroom
11 September 2024
Issues during service: 1. I declined the offer to clean my car...but they cleaned it regardless. And then seem to have emptied their vacuum cleaner in the passenger footwell, so it was more dirty after than before! More issues listed below...
11 September 2024
Everything was explained to me on the video
11 September 2024
big improvement
11 September 2024
No problems
10 September 2024
Service and MOT carried out in a timely manner and kept fully up to date
10 September 2024
Good communication and done whilst I waited
10 September 2024
The whole process from checking in to being shown back to my car at pick up time is very quick and efficient. Jeremy was extremely helpful and courteous and my car had been washed and vacuumed. I also received a complimentary BMW bag & extras!
09 September 2024
My partner dropped off and picked up the car and asked for her contact details to be used as I am often busy during the day. However her contact details were not used. Other than that it was all good.
09 September 2024
Very polite staff who catered for everything requested.
09 September 2024
Very welcoming and professional service. Good communication on status of vehicle service.
09 September 2024
Good service
09 September 2024
Very easy to book, check in, drop off and pick up. Quick and I was kept updated frequently via text and MyBMW app.
08 September 2024
The lady ( Natalie ) I spoke to and was dealing with was very professional and really helpful which made my first experience such a positive one
07 September 2024
Finally got the car back with all issues resolved
07 September 2024
Easy to drop off the car early and leave the keys and left a message for me to collect. Really easy, smooth & fast.
06 September 2024
Guy from the service department was very welcoming and gave us all the information we needed. Couldn't ask for more.
05 September 2024
Adam was amazing. Very professional. His attitude to help me was exemplary. The car I was after was at another bmw branch and he managed to get it picked up in under a day so I didn't have to travel to collect. The fella's well worth a promotion!!
04 September 2024
Same as answer 1
04 September 2024
Lovely experience
04 September 2024
Problem was diagnosed very quickly and appointment made for repair organised for a few days later.
03 September 2024
No issues
03 September 2024
Excellent service and support
03 September 2024
Natalie was a pleasure to deal with, keeping me informed on what was happening.
03 September 2024
I thought I was going to be left alone with the problem the car had as no one knew what the problem was, but Matthew took ownership of it.
02 September 2024
You wouldn't scored a 5, however I had to pay for a courtesy car that cost me £55. I believe I gave you enough notice to arrange one.
02 September 2024
Very good interaction particularly the video
02 September 2024
Natalie is helpful, always cheerful and regularly goes above and beyond to update us and ensure our needs are met.
02 September 2024
It was MOT session. Thumb up!
02 September 2024
Natalie Day was super helpful last week when my BMW was serviced.
02 September 2024
Very satisfied
01 September 2024
The service was excellent staff very experienced and very friendly
01 September 2024
Whilst the recall work could not be completed to the initial timescale, Jason went all out to beat the revised schedule - and succeeded.
31 August 2024
easy to book, nice and clean place, quick services, very professional and kind team, clear cost. I want to thank Mr Harrison for his excellent attitude. It is one of my best customer experiences
31 August 2024
Service was quick and efficient and MOT done at a discounted price
29 August 2024
On collection the car was quite dirty from the whatever work was carried out but overall good service
28 August 2024
Great hospitality. Good service
28 August 2024
Great service with efficient check in and out amd good video review of my car
28 August 2024
Really good from the service team. The car was ready on time and everything done to a high standard.
28 August 2024
Good communication and courteous staff, work well executed
28 August 2024
Quick and responsive
28 August 2024
Staff were excellent and managed me brilliantly. Cost is high for electric car service.
28 August 2024
Great service and kept informed of progress/results throughout
27 August 2024
Service is always fab and staff so friendly and accommodating
27 August 2024
Jason was friendly and informative. A pleasure to deal with.
26 August 2024
So quick and easy
26 August 2024
Always friendly service & take time to talk & listen.
26 August 2024
Recall and courtesy car were processed quickly and easily.
25 August 2024
Service Manager was so helpful, knowledgeable & professional. We were very pleased to have a courtesy car. He kept us informed and was very pleasant.
25 August 2024
Booking in times seem to be first come first serve in spite of offering range of options on line.
25 August 2024
I was welcomed and treated as a valuable customer
24 August 2024
It was fine. Mot visit
24 August 2024
Because the job was done in good time and I was kept informed
22 August 2024
Natalie was clear in her communication and she helped me get set up for a service plan
21 August 2024
Comms good, car was cleaned but only just, still quite dirty which surprised me.
21 August 2024
Every thing was no problem
21 August 2024
Very efficient and straightforward. Service department staff helpful and friendly.
21 August 2024
Jeremy was very helpful.
21 August 2024
Good service and no hard sell.
21 August 2024
Excellent customer service, very friendly and communication with me was great.
20 August 2024
As already mentioned above
20 August 2024
The staffs are easy to communicate and proactively helping. If the car could be washed and hovered next time as promised, that would be even better!
11 November 2024
Smooth process form initial enquiry to taking delivery of the vehicle, faultless.